Pregunta:
Eight steps to successful change?
Autor: Janel A. MasonRespuesta:
1. Establish a sense of urgency 2. Create a guiding coalition 3. Develop a clear shared vision 4. Communicate the vision 5. Empower people to act on the vision 6. Create short term wins 7. Consolidate & build on the gains 8. Institutionalise the change
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