Explain the first step of designing & implementing a career development program 1. Define the target population and its characteristics

- get a clear picture of the people the program will serve (racial-ethnic background, mean and range of scores on aptitude/achievement tests, gender, age range, types of diversity) - review record that already exist in school, agency, or company, or develop a questionnaire to administer to all potential students or clients/ random sample : 2 ways to gather info that will provide a description of target population