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level: Level 1 of Support

Questions and Answers List

level questions: Level 1 of Support

QuestionAnswer
Enterprise support ticket typesAccount and Billing Service Limit Increases Technical Support
Enterprise Support contact optionsunlimited contacts unlimited cases all trusted advisor checks technical account manager concierge support team infrastructure event management AWS Support API
Business Support ticket typesAccount and Billing Service Limit Increases Technical Support
Business Support contact optionsunlimited contacts unlimited cases all trusted advisor checks 24/7 email, phone, chat
Developer Support ticket typesAccount and Billing Service Limit Increases Technical Support
Developer Support contact optionssingle cloud support associate business hours email only unlimited cases
Basic support ticket typesAccount and Billing Service Limit Increases
Basic Support contact options24/7 email
Support PlansBasic Developer Business Enterprise
Developer Support response timesguidance < 24 system impaired < 12
Business support response timesguidance < 24 system impaired < 12 production impaired < 4 production down < 1
Enterprise Support response timesguidance < 24 system impaired < 12 production impaired < 4 production down < 1 business critical < 15
AWS ConciergeFor enterprise ONLY person point of contact for billing or account enquiries