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level: Motivating and Retaining

Questions and Answers List

level questions: Motivating and Retaining

QuestionAnswer
What two types of incentives are used to motivate employees?Financial Incentives (Payment systems) Non-Financial Incentives/Working Practices
What are the six financial incentives used to motivate employees?Salary Time rate Piece rate Bonus Commission Overtime
What are the six non-financial incentives used for motivating employees?Job share Flexitime Teleworking Training Social events Extra Holiday Entitlement
Describe the financial incentive of salaryAn employee is paid a fixed amount per year in 12 equal instalments (Once every month)
Describe the financial incentive of time rateEmployee is paid per hour that is worked (for example, £6.50 per hour)
Describe the financial incentive of piece rateAn amount of money is paid for each item that an employee produces
Describe the financial incentive of bonusReceiving an additional payment on top of a salary or time rate
Describe the financial incentive of commissionA percentage of money is paid based on the value of sales that an employee makes
Describe the financial incentive of overtimeWhen an employee works over the minimum required number of hours. Overtime is usually paid at a higher rate than normal (eg. Double time or time and a half)
Describe the non financial incentive of job shareSharing one job role with another employee
Describe the non financial incentive of flexitimeEmployees having some flexibility in choosing how they complete their working hours. Employee may be required to attend work during core hours (eg 10am-2pm)
Describe the non financial incentive of teleworking (home working)Working away from the office by keeping in touch using electronic communication (such as email, mobile phones)
Describe the non financial incentive of trainingOffering employees the opportunity to improve their skills/knowledge
Describe the non financial incentive of social eventsHosting work-based social events to improve the informal relationships in the workplace (eg work BBQ's, Christmas night out)
Describe the non financial incentive of extra holiday entitlementBeing offered more paid days off to work tan the legal minimum
What are the benefits of motivating staff?Increased productivity, Reduced absenteeism, Lowered Staff turnover ,Improved relationship between staff and management
What are the costs of motivating staff?Financial cost of certain financial incentives can be high, Uses up management time on non-core aspects of the business (eg, social events), Staff being dissatisfied by the perceived unequal issuing of incentives
What is meant by industrial relations?Employe relations - the relationship between employees and their employer
What is a trade union?An association which represents employees. Members pay fees to be part of a trade union and elect members into positions to run it on their behalf.
What is the role of trade unions?To negotiate with management on behalf of employee (eg on issues of pay, working conditions and pensions) To offer legal advice/support to an employee following incidents/issues in the workplace To influence the government to make changes to workplace legislation To support/organised industrial action
Name the 7 types of industrial actionGo slow work to rule overtime ban strike picketing boycott demonstration
What is meant by "go slow"deliberately working at a slower pace
What is meant by work to ruleWorking completely according to your contract and job description. This may result in certain tasks/activities no longer being carried out.
What is meant by overtime ban?Workers refusing to work any hours over the contracted hours
What is meant by strike?workers refuse to enter the workplace or carry out any of their normal duties
what is meant by picketing?Union members stand outside their workplace and try ot persuade other workers not to go into work
What is meant by boycott?Employees refuse to carry out a new task or to use a new piece of equipment
What is meant by demonstration?A gathering of people raising awareness of a particular issue
What is the impact of industrial actionrelationship between employees and employer may deteriorate bad press/publicity for the organisation If employees are successful it may cost the organisation more money (eg if campaigning to increase wages) production may have to stop whilst industrial action takes place