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level: Stakeholders

Questions and Answers List

level questions: Stakeholders

QuestionAnswer
What is a stakeholder?A person or group of people who have an interest in the success of an organisation
What is an internal stakeholder?Those who work inside the business or have financed a business
What is an external stakeholderThose who are outside the business but have an interest in its success
what is meant by a stakeholder's interest?What they want from the business
what is meant by a stakeholder's influenceThe actions a stakeholder can take which will affect a business
What are the 9 private sector stakeholders?Shareholders/Owners Employees Customers Suppliers Local Community Banks Local Government National Government Pressure Groups
What are the 4 public sector stakeholders?Taxpayers Employees Suppliers Pressure Groups
What are the 5 third sector stakeholders?Board of Trustees Donors Volunteers Recipients of Help Employees
Are shareholders an internal or external stakeholder?Internal
what are shareholders interestwant to receive a good share of the profits
what are shareholders influencecan invest more or less money into a business
are employees an internal or external stakeholder?Internal
What is the influence of employeesCan offer good or bad customer service Can take industrial action
Are customers an internal or external stakeholder?External
What is the interest of customerswant to receive high quality product at fair price
What is the influence of customerscan decide to shop elsewhere can leave good or bad reviews
Are suppliers internal or external stakeholders?external
what is the interest of supplierswant to be paid on time and receive future orders
what is the influence of supplierscan increase the prices of their raw materials can fail to deliver materials on time
is the local community internal or external stakeholdersexternal
what is the interest of the local communitywant local jobs created in the area
what is the influence of the local communitycan complain to their local council or MP
Is the bank an internal or external stakeholderexternal
What is the interest of the bankwant loans to be repaid on time
what is the influence of the bankcan refuse to provide loans
is the local government an internal or external stakeholderexternal
what is the interest of local governmentwant local jobs created in the area
what is the influence of the local governmentcan refuse or grant planning permission
is national government internal or external stakeholderexternal
what is the interest of national govermentwant corporation tax paid on time
what is the influence of national governmentcan increase or decrease the rate of corporation tax
are pressure groups internal or external stakeholdersexternal
what is the interest of pressure groupswant businesses to support their cause
what is the influence of pressure groupscan hold demonstrations and protests against a business' stance on their cause
are taxpayers internal or external stakeholdersexternal
what is the interest of taxpayers?want to see that their tax money is being spent wisely
what is the influence of taxpayerscan complain to their MP or local press if dissatisfied
is a board of trustees internal or external stakeholders?internal
what is the interest of a board of trustees?want the aims or purpose of the charity to be achieved
what is the influence of a board of trusteescan make positive or negative decisions about the work of a charity
are donors an internal or external stakeholderexternal
what is the interest of donorwant their donation to be used wisely
what is the influence of donorscan decide not to donate again in future
are volunteers internal or external volunteersexternal
what is the interest of volunteerswant to gain experience or skills from helping the chairty
what is the influence of volunteerscan leave for paid position at any time
are recipients of help internal or external stakeholdersexternal
what is the interest of recipients of helpwant to receive continued support
what is the influence of recipients of helpcan misuse received funding from the charity