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level: Customer Satisfaction

Questions and Answers List

level questions: Customer Satisfaction

QuestionAnswer
What is customer satisfaction?provision of service before, during + after purchase
how to businesses ensure customer satisfaction?provide quality product train employees recruit experienced candidates customer care policy customer complaints procedure having an faq offering an after-sales service
what is customer care policydocument outlining terms of service that will be offered
give 3 examples of an after sales servicewarranty installation advice
what other terms also mean the same as customer satisfactioncustomer care customer service
how do organisations know customers are satisfied?they fill in surveys business reads comments/suggestions customers engage with social media if customer numbers go up or down focus groups
name three ways customers could fill in surveysonline in store via telephone
describe a focus groupwhen group of customers are gathered as organisations seek their opinion on products/services
what are the benefits of satisfying customers?increased sales / profit customer loyalty new customers improved reputation higher prices can be charged less customer complaints organisation may win awards
what is customer loyaltycustomers return to organisation
what does acquiring 1 new customer cost the same asretaining 5 existing customers
if you are asked 'what is the importance of customer service' what are you being asked for?benefits of customer service