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level: Level 1

Questions and Answers List

level questions: Level 1

QuestionAnswer
communicationtransferring a message from the sender, to the receiver who understands the message
messageinformation or instructions being passed by the sender to the receiver
internal communicationbetween members of the same organisation
external communicationbetween the organisation and other organisations or individuals
sender of the -message is the person starting off the process by sending the message
medium of communicationmethod used to send an message for example a letter
receiveris the person who receives the messages
Feedbackreply from the receiver which shows whether the message has arrived, been understood, and if necessary, acted upon
one way communicationa message which does not call for or require a response
2 way communicationwhen the receiver gives a response to the message and there's a discussion about it
formal communicationwhen a message is sent through established channels using professional language
informal communicationwhen information is sent and received casually with the use of everyday language
communication barriersfactors that stop effective communication of messages