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level: Level 1

Questions and Answers List

level questions: Level 1

QuestionAnswer
abrahams maslow psychological needs of employeesself-actualization(fulfill one potential completely) esteem needs (dignity,independence freedom) social needs(friendship, group work) safety needs(job security, treatment in workspace) physiological needs (air , water,food)
Herzbergs motivators believed in 2 factor theory of motivationHygiene factors: a group of influences that may result in employee dissatisfaction at work Motivators: same
hygiene factorscompany polices and administration supervision of employees working condition salary
elton mayos theory of motivationbetter communication greater manager involvement working in groups or teams
motivatorsrecognition for achievement personal growth and achievement interest in the work itself
methods of motivationfinancial non financial
financial motivatorssalary- payment for work wage -weekly payment commission- payment of number of sales time bases pay-payment based on number of hours they worked adv: simple to cal and transparent disad: employee become clock workers and not prepared to carry duties outside the hours for which they're paid Piece rate-paid according to quantity produced adv:increase productivity disad: effects quality Performance related pay - paid to employee who meet the agreed target
continuation of financial motivatorsBonus - addition payment above pay as reward Profit sharing- proportion of companies profit is apid out to employee share ownership- shares in the company r given to employee so they become part of the ownwe in the company
non -financial motivatorsjob re design - changing group of task which make a specific job job enrichment - when employee r getting more complex task job enlargement - giving employee more duties of similar level of complexity. job rotation - worker swapping round and doing each specific task for only limited time and changing round again. employee empowerment - gives employee the opportunity to decide how to carry duties and how to organize their work team working training employee participation perks - health insurance promotion and status
motivationprocess of stimulating people to action to accomplish desired goal
importance of motivationincreases labor activity results better industrial relation creates a better organizational image
theories of motivationF.W Taylors -scientific school-money is the motivator Abrahams Maslow's - neo human relation school- fulfilling psychological needs Fredric Herzberg - neo Elton mayos - human relation school - motivated by meeting social needs
F.W taylor 1856 - 1917 approachworks are motivated mainly by paying