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level: Level 1

Questions and Answers List

level questions: Level 1

QuestionAnswer
communicationtransferring a message from sender to receiver
messageinformation or instruction being passed by sender to receiver
process of effective communicationtransmitter or sender medium--> method of sending the message receiver feedback
different types of communicationinternal communication external communication one way communication two way communication formal communication informal communication
internal communicationbetween mem of the same organization notice on board
external communicationbetween the organization and other organization or individual communication with customer
one way communicationinvolves a message which does not require a response announcements
two way communicationwhen receiver gives response to the message and discusses about it
formal communicationmessages sent through established channels using professional language reports
informal communicationinfo sent and received casually with the use of everyday language meeting with friends
direction of communicationdownward comm upward comm horizontal comm vertical comm
downward communicationmessages sent from managers to subordinates
upward communicationfeedback is passed from subordinates to managers
horizontal communication(lateral communication)people at the same level of organization communicate together
vertical communicationinfo or message flows between or among subordinates superiers of the organziation
communication methodsverbal comm written comm visual comm electronic comm
verbal / oral commsender of the message speaking to reciver one to one talk telephone comm video conference meetings
adnatages and disadvan of verbal/oral commadv: quick info immediate feedbacks disadv: difficult for big meetings greater scope for errors no record of message
written communicationany type of message that makes use of written word letters emails
adv and disadv of written commuinicationadv: there is hard evidence of message good for complicated message can be copied and sent to others disadv: direct feedback not possible no opportunity for body language language used can be diff for some pple
visual communicationtransmission of info and idea suing symbol or image film poster
adv and disadv of visual communicationadv: can present in attractive way more clear to understand diadv: no feedback graph and charts are difficult for some people
electronic communicationtransfer of writing signals data sound via electronic device social media
adv and diadv of e communicationadv: great speed creates interest encourage response disadv: cannot always be received expensive in hardware diminishes personal contact
factors influencing choice of appropriate mediaspeed - impo that reciver gets info quick cost- impo to keep cost down message details- if contains plan figures written visual comm is essential the reciver- if its one person then one to one talk is good importance of feedback- essential that sender needs feedback quick
communication barriersfactors that stop effective communication messages
barriers to effective communicationproblem with the sender- unclear message problem with the medium-technical breakdown problem with the receiver -lack of trust problem with the feedback - unclear
impo of effective communication in businessimproved employee management builds strong employee relationship helps wit decision making
ways to improve communication in businessmake vison and mission clear strengthen connection create open dialogue