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level: Internal Organization Environment

Questions and Answers List

level questions: Internal Organization Environment

Question	Answer
Responsible for making goods to meet the customer's orders,to the standards expected and in a safe way	Key functional area of a business; Production
Responsible for identifying customer requirements, and developing plans to satisfy these requirements	Key functional area of a business; Marketing
Responsible for finding the financial information for a company	Key functional area of a business; Finance
Responsible for managing and motivating people in an organization	Key functional area of a business; Human Resources (HR)
Responsible for carrying out research into new products ad processes, and developing prototypes into finished products that work effectively in the market. Their main objective is to keep a business abreast with- and at the leading edge of- new developments in the industry	Key functional area of a business; Research and Development
An early version, sample or model of a product, built to test the effectiveness of the product concept and to learn from failures to improve	Prototype
Grouping individuals on the basis of the role or purpose each performs in the organization	Functional Area
A leader who is expected to organise people, resources and finances by setting up systems and procedures in a logical and efficient way	Manager
The process of bringing the factors of production(human and non-human) together to ensure organizational goals are achieved	Management
A detailed proposal(usually set out in writing) for achieving something	Plan
Determining what is to be done and taking the necessary steps to accomplish it	Function of management; Planning
The process of bringing together all the resources such as capital, labour and technology in such a way that the goals of the organization can be met	Function of management; Organizing
the process of influencing, guiding the work process, and motivating the employees to get the various tasks completed in an effort to achieve the goals of the organization	Function of management; Directing/supervising/leading
Supervising the running of things; setting in place controls that determine how activities will take place controls that determine how activities will take place, which make sure things are done in the expected way	Function of management: Controlling
Steps and procedures for supervising the running of something	Controls
Bringing together the various elements of a plan or on organization in such a way that they work together harmoniously	Function of management; Coordination
Handing over responsibility to others for carrying out specified tasks and activities	Function of management; Delegating
The process by which workers are encouraged or influenced to take the right action through incentives	Function of management; Motivating
The number of people he/she manages or supervises directly	Span of Control
Shows the lines of responsibility in an organisation	Chan of Command
Those who are responsible for managing people directly below them	Line managers
The ability to motivate or influence others to work constructively towards the effectiveness and success of the organization	Leadership
The direction and controlling of the employees to achieve principles or values that have been identified	Management
Managers are...	Task-oriented
Leaders are...	People-oriented
It is said that leaders possess...	Followers
It is said that managers possess..	Subordinates
In a managerial sense, it means to be open and ethical about situations; admitting one's mistakes	Characteristic of a good leader; Honesty
When an individual has the ability to adapt to changing situations	Characteristic of a good leader; Flexibility
Having the vision to break out of the norm and aim for greater things	Characteristic of a good leader; Focus
the ability to trust their superior to make sound decisions	Characteristic of a leader; Trustworthiness
Possessing the knowledge to think logically, analyse accurately and interpret problems clearly	Characteristic of a good leader; Intelligence
The leadership style in which the leader has the absolute authority on all matters	Autocratic(authoritarian) Leadership
The leadership style in which the leader will consult his/her subordinates which making a decision	Democratic(participative) Leadership
In this style of leadership the leader gives limited direction to the subordinate workers	Laissezz-faire(free rein) Leadership
a serious disagreement or argument	Conflict
An association of employees that has been formed to protect and promote the interests of its members and to achieve other jointly agreed aims	Trade Union
The ability of a person to motivate o influence others to work constructively towards the success of a business	Leadership