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chapter 4 key terms


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[Front]


restating
[Back]


a communication technique that involves the nurse repeating to the patient what the nurse believes to be the main point that the patient is trying to convey

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chapter 4 key terms - Detalles

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Restating
A communication technique that involves the nurse repeating to the patient what the nurse believes to be the main point that the patient is trying to convey
Sender
The person conveying a message
Therapeutic communication
A form of communication that facilitates the formation of a positive nurse-patient relationship
Two-way communication
A form of communication that requires that both the sender and the receiver participate equally in the interaction
Unassertive communication
A style of communication in which the sender sacrifices legitimate personal rights to meet the needs of the receiver, often resulting in feelings of resentment
Verbal communication
A form of communication that involves the use of spoken or written words or symbols
Open-ended question
A question that does not require a specific response and allows the individual to elaborate freely on a subject
Assertiveness
One's ability to confidently and comfortably express thoughts and feelings while still respecting the legitimate rights of the patient
Closed posture
Does not convey a willingness to communicate
Closed question
Focused question that seeks a particular answer